Property boydens.co.uk 44 Gemma has a background in estate agency having previously worked as a Sales Negotiator for various estate agencies over a 12-year period. She joined Boydens in 2019. My role involves the coordination of sales for our Colchester and Coastal Branches (covering also for my colleague, Sophie, when she is away). My day typically starts by going through emails. In this job communication is key and so I always make it a priority to go back to clients before the close of business, even if there is no new development to report – at least the client feels they haven’t been forgotten. Knowing the solicitors and the way they like to work is a key aspect in this job and you get to know their working practices and routines so that, for example, there will be solicitors who you might contact at certain times, or on specific days. This knowledge can only be built up over time but does help to keep the information flowing smoothly. Solicitors are busy too, so when they can see I have taken the time to allow for this, it helps the relationship hugely. To do this job you need to be well organised and knowledgeable about the various aspects of the sales process. This understanding means you are able to work more efficiently, for example, requesting information early in order to not delay the process further down the line. Without that understanding, there is the risk of issues arising within the chain which will lead to delays. I have an especially good rapport with the local solicitors we work with, and to be successful you need to be patient and polite with solicitors whilst also maintaining the confidence to question them if you feel you need to. It is also vital to educate buyers constantly throughout the process as there are often steps which they can take which will help save time (and stress) further down the line. We currently spend on average four to five months progressing a sale from acceptance of offer to full completion. Some offers are quicker than that, but in my years of working in the industry, the current length of time to complete transactions is the longest I have known. The biggest challenge of this role is juggling the workload, which is why I like to set expectations early in terms of always replying to clients promptly. Reassuring clients and having great patience are also essential skills when you are a Sales Progressor. You also need to be inquisitive as we take time to investigate, and if necessary intervene, further down the chain if I spot an issue which, even not directly related to the sale I am progressing, might still impact it if left unchecked. Even after my years of experience, situations still emerge which surprise me, but that keeps the job varied — and there is still no greater reward than seeing the property sale complete and receiving positive feedback from the happy clients. Introducing Gemma Williams… Google Reviews Bought a flat in Colchester through Boydens and couldn’t be more happy. Gemma and the team were fantastic, keeping us up to date all the time and even liaising with our solicitors on our behalf. A brilliant professional and friendly service throughout. Gemma was a fundamental part of our house buying process, and working with her was a delight. She is incredibly experienced and proactive, and we received high levels of communication throughout. Highly recommend! Overall the team at Boydens were great to work with, and it was massively appreciated. ★ ★ ★ ★ ★ ★ ★ ★ ★ ★
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