43 Property Sophie has worked in estate agency for seven years and was previously a Sales Negotiator carrying out viewings, listings and also progressing sales. She became a dedicated Sales Progressor for Boydens in 2019. My mornings usually begin with checking emails where I prioritise cases relating to exchanges which have not happened for whatever reason – investigating the case in order to get it back on track. I work partly at home and partly from our Sudbury Branch, and so this gives me the flexibility and balance in my working life as I have a young family. I use our inhouse software to keep me on track and also to act as an audit trail, which also makes it easier for myself and my fellow Sales Progressor, Gemma, to cover each other’s workload in the event that this is required. My role involves a lot of telephone-based work and I have built up a good understanding of how our solicitor contacts work, and so I know their preferences in terms of when and how they like to be contacted. This helps a great deal – most of the local solicitors I can actually visit to talk with them face to face too if necessary, which has huge advantages. The biggest challenge in this role is managing client expectations in terms of things we are or not able to do, but I know that the value we deliver is helping to make the whole experience better for our clients. We know what questions to ask, and when, which is invaluable when it comes to progressing a sale efficiently as we generally then avoid simple issues holding up the process. The key skills needed in this role are the technical knowledge of the processes combined with regular communications, even when there is nothing new to report – that reassurance goes a long way for our clients. The most enjoyable part of my role is when you get the call to say that an exchange has happened – and that is even more rewarding when you know it has been a difficult or protracted sale. A dedicated Sales Progressor has the specialist knowledge and time to ensure your home sale or purchase stays on track. Not all agents employ them, but at Boydens we know that this enhances and improves the experience for our clients as our customer service feedback proves. Introducing Sophie Huckle… Meet Our Sales Progressor Superstars! Google Reviews Cannot recommend Boydens enough! The girls in Sudbury have been absolutely amazing in the process of us buying our first home, we couldn’t have done it without them! They kept us up to date with the process along the way and any questions or queries we had they came back to us so quickly! The girls are all so lovely too and can’t do enough for you. Thank you so much Angela, Sophie, Suzy and Lucy! You guys are all amazing and a credit to Boydens ♥ Sophie Clark was amazing from start to finish and she wasn’t even our estate agent!! She was our seller’s agent and was by far the best person we dealt with throughout our whole moving process - better than our own agents, mortgage brokers and solicitors. She always responded to every email and was very efficient at updating us with everything. So helpful, polite and goes above and beyond. Loren xx ★ ★ ★ ★ ★ ★ ★ ★ ★ ★
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